{"id":8319,"date":"2026-05-14T01:37:57","date_gmt":"2026-05-14T01:37:57","guid":{"rendered":"https:\/\/merceariacacilda.pt\/?page_id=8319"},"modified":"2026-05-14T01:37:57","modified_gmt":"2026-05-14T01:37:57","slug":"livro-de-reclamacoes-e-entidade-ral-2","status":"publish","type":"page","link":"https:\/\/merceariacacilda.pt\/?page_id=8319","title":{"rendered":"Livro de Reclama\u00e7\u00f5es e Entidade RAL"},"content":{"rendered":"<h2>Resolu\u00e7\u00e3o Alternativa de Lit\u00edgios (RAL)<\/h2>\n<hr>\n<p>Nos termos da Lei n.\u00ba 144\/2015, informamos que, em caso de lit\u00edgio de consumo, o consumidor pode recorrer \u00e0 entidade de Resolu\u00e7\u00e3o Alternativa de Lit\u00edgios competente.<\/p>\n<p>A entidade RAL dispon\u00edvel para a \u00e1rea da Mercearia Cacilda \u00e9:<\/p>\n<p><strong>CICAP \u2013 Centro de Informa\u00e7\u00e3o de Consumo e Arbitragem do Porto<\/strong><br \/>\nWebsite: <a href=\"https:\/\/www.cicap.pt\" target=\"_blank\" rel=\"noopener noreferrer\">https:\/\/www.cicap.pt<\/a><br \/>\nEmail: <a href=\"mailto:geral@cicap.pt\">geral@cicap.pt<\/a><br \/>\nTelefone: 225 508 349<\/p>\n<p>Para mais informa\u00e7\u00f5es sobre entidades RAL, consulte o Portal do Consumidor:<br \/>\n<a href=\"https:\/\/www.consumidor.gov.pt\" target=\"_blank\" rel=\"noopener noreferrer\">https:\/\/www.consumidor.gov.pt<\/a><\/p>\n<h3>Livro de Reclama\u00e7\u00f5es Eletr\u00f3nico<\/h3>\n<hr>\n<p>O Livro de Reclama\u00e7\u00f5es Eletr\u00f3nico est\u00e1 dispon\u00edvel em:<\/p>\n<p><a href=\"https:\/\/www.livroreclamacoes.pt\" target=\"_blank\" rel=\"noopener noreferrer\">https:\/\/www.livroreclamacoes.pt<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Resolu\u00e7\u00e3o Alternativa de Lit\u00edgios (RAL) Nos termos da Lei n.\u00ba 144\/2015, informamos que, em caso de lit\u00edgio de consumo, o consumidor pode recorrer \u00e0 entidade de Resolu\u00e7\u00e3o Alternativa de Lit\u00edgios competente. A entidade RAL dispon\u00edvel para a \u00e1rea da Mercearia Cacilda \u00e9: CICAP \u2013 Centro de Informa\u00e7\u00e3o de Consumo e Arbitragem do Porto Website: https:\/\/www.cicap.pt [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-8319","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/merceariacacilda.pt\/index.php?rest_route=\/wp\/v2\/pages\/8319","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/merceariacacilda.pt\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/merceariacacilda.pt\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/merceariacacilda.pt\/index.php?rest_route=\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/merceariacacilda.pt\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=8319"}],"version-history":[{"count":1,"href":"https:\/\/merceariacacilda.pt\/index.php?rest_route=\/wp\/v2\/pages\/8319\/revisions"}],"predecessor-version":[{"id":8320,"href":"https:\/\/merceariacacilda.pt\/index.php?rest_route=\/wp\/v2\/pages\/8319\/revisions\/8320"}],"wp:attachment":[{"href":"https:\/\/merceariacacilda.pt\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=8319"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}